Kalagarh Privacy Policy — Your Data Is Our Responsibility

Kalagarh collects various types of data, broadly divided into two categories — personally identifiable information and non-personal technical data. Full details are provided below.

For financial data, kalagarh only collects what is strictly necessary to process transactions. We do not store full bank account or card numbers on our servers — all such information is handled directly by the payment gateway.

Kalagarh collects information in several ways. Each method is fully lawful and transparent. Details are outlined below.

• Directly Provided: You provide information directly when you fill out a registration form, make a deposit, or contact customer support.
• Automatically Collected: When you use the kalagarh website or app, certain technical information is automatically collected through cookies and log files.
• Third-Party Verification: Trusted third-party services are used for identity verification during the KYC process, and they operate under their own privacy policies.
• Payment Processing: When transacting via bKash, Nagad, or Rocket, the necessary details are shared with the payment gateway.
• Referral Information: If someone joins kalagarh through a referral link, details of both the referrer and the referred user are recorded.

Kalagarh uses collected data solely for specific, legitimate purposes — never beyond what is necessary or without permission. The primary purposes are outlined below.

• Account Management: Your information is used to create, verify, and maintain your account.
• Service Delivery: To properly operate betting, gaming, and payment services.
• Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer Support: To resolve your complaints or issues quickly and effectively.
• Personalized Experience: To customize bonuses and offers based on your preferences.
• Research & Development: To improve platform performance and enhance the user experience.
• Contact: To send important updates, transaction confirmations, or promotional messages.

Kalagarh never sells your personal data to third parties. In certain limited situations, some information may be shared — always in your interest and in compliance with legal obligations.

• Payment Providers: Necessary information is shared with payment processors including bKash, Nagad, and Rocket.
• Identity Verification Service: Relevant information is shared with trusted verification agencies as part of the KYC process.
• Legal Authorities: We may be required to disclose relevant information in compliance with court orders or government directives.
• Audit & Compliance: Information may be shared in connection with audits conducted by licensing authorities.
• Technology Partners: Limited technical data may be shared with software service providers used to operate the platform.

All third-party partners are required to comply with kalagarh's privacy standards. Written agreements are in place to ensure they cannot share your data with anyone else.

Kalagarh uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the kalagarh platform.

Kalagarh uses industry-leading technology to keep your data secure. Our data centers are monitored around the clock, and regular security audits are conducted.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active at all times.
• Data Masking: Sensitive information such as NID numbers is stored in the database in masked form.
• Regular Backups: Data is backed up regularly and stored on separate, secured servers.
• Access Control: Staff are granted access only to the data required for their specific role.

How long data is retained depends on its type and applicable legal requirements. Financial data is generally kept for up to 5 years after account closure, as required under anti-money laundering laws.

Kalagarh believes you are the owner of your own data. The following rights are yours, and kalagarh fully upholds each of them.

Kalagarh is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If we become aware that personal data from a minor has been collected inadvertently, it will be deleted immediately.
• Parents or guardians with concerns about their child's data are welcome to contact us directly.

Kalagarh reserves the right to update this Privacy Policy as needed. We will notify you appropriately before any significant changes take effect.

• For significant changes, 7 days' advance notice will be provided via email and on the platform.
• Continued use of the platform after any changes are made will be taken as your acceptance of the updated policy.
• The latest version of this policy is always available on this page, with the date of the most recent update shown at the top.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: support@kalagarh.bet
• Live Chat: Click the chat button in the bottom-right corner of the platform.
• Response Time: 2–5 minutes via live chat, within 24 hours by email.

For answers to more general questions, visit our FAQ Page View.